Right of Withdrawal (14 days)

[PLACEHOLDER — confirm wording with your legal adviser before launch.]

Under EU consumer law you generally have the right to withdraw from your purchase within 14 days without giving a reason.

Withdrawal period

The withdrawal period is 14 days from the day you (or a third party you name) receive the goods.

How to withdraw

To exercise your right, inform us with a clear statement (for example, a letter or email to [email]). You may use the model withdrawal form, but it is not obligatory.

Hygiene exception for fragrance

For hygiene reasons, fragrances that have been unsealed or opened may be exempt from return where permitted by law. [Confirm your exact policy.]

Effects of withdrawal

We will reimburse payments received without undue delay, and no later than 14 days from the day we are informed, using the same payment method unless agreed otherwise.