Refund Policy

If a Lumora bottle does not earn its place, return it within 14 days of delivery.

Unopened bottles in their original packaging, within 14 days of delivery, for a full refund to the original payment method.

Opened bottles, for hygiene reasons, unless the product arrived damaged or defective.

If your bottle arrives damaged or incorrect, we will replace it at no cost. Email hello@lumora.com with your order number and a photo.

Once we receive and inspect the returned bottle, your refund is issued to the original payment method within 5–7 business days.

Email hello@lumora.com with your order number.